Return & Refund Policy

At Artiscents, we are committed to ensuring your satisfaction with our products, customer service, and overall shopping experience. However, if you are not completely satisfied with your purchase, we offer a return option under the terms outlined below.

Domestic Orders:

If only you receive a defective item, you must return it unused, in its original condition and packaging, along with the invoice. To initiate a return for a defective product, you must report it within 3 days of receiving the product by contacting us via email at care@artiscents.com along with substantial proof such as images/videos.
For further information regarding the refund process for defective products, please refer to the "Refund" section below.

3-Day Return Policy:

For domestic orders (within India), if your product arrives damaged or defective, you may return the item unused, in its original condition and packaging, along with the invoice, within 3 days of receiving the product. Upon confirmation, our courier partner will collect the product from the address provided.

How to Initiate the Return Process:

1. Contact Artiscents Support within 3 days from the receipt of your order by  emailing care@artiscents.com.
2. Do not return the product until you have received a confirmation email from Artiscents with instructions.
3. The product must be returned in its original condition, unused, and unaltered.
4. Include the invoice/delivery slip inside the return package. Returns will not be processed without these items.

Note: Requests for returns will not be accepted after 3 days from the date of receipt.

Refund Process:

Once we receive your returned product, we will inspect it to ensure it is unused, in its original packaging, with all tags and the invoice. If everything is in order, we will initiate the refund process.

• For online payments, the refund will be issued to the original payment method within 10-15 working days.
• For domestic orders (within India), we offer a 100% refund for returned products, provided the conditions are met.
• Refunds will be processed via the same payment method used for the original transaction. If the original payment method is no longer valid, the refund will be issued by cheque.