Shipping Policy

Shipping Policy

For Standard Orders (Within India):

Delivery Timeline: Products are typically delivered within 7 working days after an order is placed. However, this timeline may vary based on the delivery location.

Free Shipping: All standard orders in India qualify for free shipping.

Possible Delays: Delivery times may be affected by public holidays, natural disasters, or other unavoidable circumstances.

Tracking Information: Customers will receive a tracking number and dispatch notification once the order is shipped.

Courier Services: We primarily use DTDC Logistics for shipping. If unavailable in certain regions, we use other reputable courier providers.

Order Status and Support: For queries regarding delivery dates or tracking, customers may check their email or contact care@artiscents.com

Important Information:

Order Cut-off Times: Orders placed after 10 AM will not be shipped on the same day. We do not ship any goods on Sundays/Public Holidays due to unavailability of courier partners. Cut-off times are guidelines only; delays may occur due to payment authorization.

Delivery Estimate: Delivery times are estimates and calculated from the date of dispatch.

Uncontrollable Delays: We are not responsible for delays arising from exceptional or unforeseen circumstances.

Order Redirection: Once an order has been dispatched, we are unable to change the delivery address.

Change in contact details: Once an order has been dispatched, we are unable to change the contact details of phone numbers.